Frequently Asked Questions



ABOUT GEMORIE
Who is Gemorie and what makes you different?
Gemorie is an online fine jewelry retailer that specializes in precious and semi-precious stones and materials. Get to know us better by viewing our About Us page!

Do you have a store so I can come and see the jewelry?

Our entire inventory is sold online only, but our high resolution pictures and videos and innovative e-store allow for easy and detailed viewing. If you ever have a question about any of the products online, feel free to call, email, or use the Contact Us page to talk to a Customer Representative.

How can I tell if something is in stock?
To make absolutely sure something you love is in stock, please call our Customer Service to confirm.

Where do your materials come from and where is your jewelry made?
All of our precious and semi-precious stones and metals are sourced from Thailand, the #2 importer of gemstones worldwide, while jewelry is made in various areas such as Thailand and Hong Kong.

Do you have a catalogue you can send me?
Gemorie does not currently offer a print catalogue.

Why should I sign up for an account?
An account allows you to quickly track and access present and previous orders. You can also enjoy a faster checkout process with an address book and billing information and save items you love in a Wish List. Lastly, customers with accounts can receive exclusive promotions and offers from Gemorie.

What is the newsletter for?
Newsletters are our way of showing our subscribers we care! Gemorie regularly offers specials and promotions that are only accessible by our newsletter. Furthermore, subscribers can see amazing and exclusive content, like New Arrivals and trend reports.

How do I opt out of the newsletter?
Customers can unsubscribe by clicking the "Unsubscribe" link in the newsletter or contact us directly to take you off our mailing list. For more information, visit the Shopping with Confidence page.

How do I update my personal information in my account?
First, log into your account. Next, click on "Account Settings" to access your personal information, including addresses and emails.



PRICE MATCHING AND CHANGES
Does Gemorie price match?
Gemorie does not price match. We make every effort to make sure our customers get the best value and prices we can offer, so all sale prices are marked and final.

Why do price changes change from time to time?
Gemorie strives to provide the best values possible for our customers so the price may change as the prices of gems and metals fluctuate.

Can I lock in a price now?
Of course! If you would like to "lock in" the price you see today for the next 14 days, click on the "Reserve Today's Price" link on the product page and follow the instructions. During the standby period, you can call Customer Service to purchase the item (or chose not to and purchase it at the current price). Please note that price reservations are not available for items that are only on sale for a limited time.



IS IT SAFE TO ORDER ONLINE?
Is it safe to purchase fine jewelry online?
Yes! We use 128-bit encryption Secure Socket Layer (SLL) technology to protect our customers' information from loss, misuse, or alteration. For more information, check out our Shop with Confidence page.

Is it safe to mail fine jewelry?
Not only do we only ship using the most trusted carriers, we also fully insure all of our packages so they get to our customers safely. Moreover, all orders over $1,000 are required to have a signature when received. Visit our Shop with Confidence page for more information.

How can I tell my jewelry is authentic?

We provide GIA certificates and jewelry appraisal reports to our customers, so you can be confident that your new piece is 100% authentic. Please visit our Jewelry Appraisals page for more details.



HOW TO ORDER ONLINE
How can I make a purchase?
We're glad you asked. Click on the "Add to Cart" button next to the item(s) you would like to purchase to place them in the shopping cart. When you're ready to check out, click "Proceed to Checkout" and simply follow the instructions. You will be asked for your name, email address, phone number, shipping address, billing address, and payment information. If you'd like, you can register for an account so your next shopping experience is even faster and easier. Contact Customer Service via phone or email if you have any questions or issues.

Can I send a Gemorie item as a gift for someone?
Yes! During checkout, be sure to enter the giftee's name and address when prompted for a Shipping Address. Keep in mind, however, that orders over $1,000 will require a signature upon delivery so let the receiver know to be expect a package.

I've got a coupon code I'd like to use. How do I use it?
Gemorie regularly offers various coupon codes for our customers to enjoy. One coupon code can be used per customer per order. During the checkout process, enter the coupon code when prompted and the discount will be applied to your shopping cart.

Will Gemorie charge sales tax?
We only charge the appropriate sales tax for Canadian provinces and territories.

What are the payment options?
Gemorie accept Visa, MasterCard, American Express, Discover, money orders, personal checks, bank wires, PayPal, and Google Checkout.

When is my credit card charged?
You can expect to see a charge to you r credit card when your jewelry is ordered.

How do I cancel an order?
If you'd like to cancel an order, call Customer Service ASAP with your order number. Gemorie will make every effort to stop the order, but our order fulfillment system is designed to process and ship orders as quickly as possible so our customers can enjoy their new jewelry faster. This may mean that the order may already be in the shipping process by the time you place a cancellation call, at which point we cannot change or cancel an order. If your order cannot be canceled over the phone, you can choose to return the piece according to our 30-day Money Back Guarantee return policy.



SHIPPING AND RETURNS
What are the shipping options?
Gemorie is proud to offer FREE EXPRESS shipping for all orders to all 50 U.S. states and Canada 24/7. (Some expedited or overnight orders may require additional charges.

Is there expedited shipping available?
Yes, there is. Expedited or overnight orders may require additional charges.

How long will it take to ship my order?
Orders are processed as quickly as possible and in-stock items typically arrive in the US in around 5 days after order confirmation. Items not in stock will arrive in the US Gemorie office in about 2-4 weeks after order confirmation, depending on the level of customization.

What is Gemorie's return policy?
If you found an item to be unsatisfactory, send it back with our 30-day Money Back Guarantee return policy and receive a full refund. Customized or engraved items are excluded from the standard return policy. Please contact customer service to return customized or engraved items. See our Shipping and Returns page for additional details.

How do I return customized jewelry?
Please call our Customer Service for instructions on how to return customized jewelry.

How long will it take to receive my refund?
Refunds can take up to four weeks. This includes the time it takes to ship the item(s) back to us, inspection of the damage (if any), the processing of the return back to the facility, and the processing of the refund by the credit card company. More information can be found on our Shipping and Returns page.

How do I return a gift?
Please contact our Customer Service for instructions on how to return a gift item.



HOW TO BUY JEWELRY ONLINE
What are the four C's when considering a diamond?
Cut – Cut refers to the proportions of the diamond and the angles at which the diamond's facets are cut. Every diamond gets maximum brilliance when its facets allow the maximum amount of light to enter through the top facet to be reflected and dispersed back to the top. Cuts are the most important to consider because certain types of cuts sparkle more than others. The best cuts reflect the most light. Color – Referring to the amount of color in a diamond, the most popular diamond color is colorless. A colorless diamond will allow light to pass through and disperse easily. Clarity – Clarity is decided by the amount of organic flaws in a diamond under the view of 10x magnification. As a general rule, the fewer the flaws (inclusions), the more beautiful the diamond. Carat weight– Carat is the weight of the diamond (not to be confused with "karat" with a "k," which is the unit of measurement for the purity of gold). It's important to note that two diamonds can be of equal carat weight but be valued extremely differently.

What is the difference between 14K, 18K, and 24K gold?
K (for "karat") refers to the purity of gold. 24K gold is considered pure gold, while 18K gold contains higher levels of natural gold than 14K. 24K gold, however, is generally too soft to be use in fine jewelry.

Are the diamonds and gemstones you use ethically sourced?
While it's not always possible to determine where a diamond or gemstone originates, we painstakingly choose our suppliers from the most respected suppliers in the world to assure the materials we use are ethically sourced.

What is the quality of your gemstones?
We craft our jewelry with well cut and polished gemstones of AAA quality. With the exception of emeralds, we guarantee that most gemstones that we use are inclusion-free. In fact, Gemorie.com’s gemstones are certified by the Gemological Institute of America (GIA), the world’s most esteemed independent and non-profit laboratories.



WARRANTY
Do you offer warranties?
Yes! Our Lifetime Warranty is unparalleled in the jewelry industry. More information can be found on our Lifetime Warranty page.

What does the Lifetime Warranty cover?
Our Lifetime Warranty covers the craftsmanship of our jewelry and excludes the following:
• Lost or chipped stones
• Damages to the piece done by the customer
• Damages that arise due to resizing done by another jeweler
• Other modifications not made by Gemorie

You can find additional information on the Lifetime Warranty page.



RESIZING AND REPAIRS
My ring doesn't fit!
Gemorie offers one-time resizing for applicable rings within the first 30 days of delivery to ensure your ring fits comfortably but snugly. Customers need to pay for shipping both ways. Please allow for three to six weeks for resizing (including shipping), depending on the style of ring.

Can I take my jewelry to a local jewelry shop to have it fixed or resized?
Yes, however, please note that any modification to a Gemorie piece after delivery (that’s not made by Gemorie itself) voids the lifetime warranty of the piece. Furthermore, we are unable to accept returns for pieces that were altered by a third party.



HOW TO CARE FOR JEWELRY
How do I care for a gemstones and diamonds?
Even though stones are extremely durable, they are still prone to chipping given the right circumstances. For this reason, we recommend not wearing jewelry with stones while doing rough work, like housecleaning or yard work. To clean your gemstone and diamond jewelry, you can wash your jewelry in a bowl of lukewarm, sudsy water with a little bit of liquid detergent. Brush gently with a soft brush, rinse with warm water, and pat dry with a lint-free cloth.

How do I care for gold jewelry?
Keep your gold jewelry away from cleaning products (bleach, soap, etc.) and personal hygiene products (lotions, perfumes, etc.). To clean your jewelry, you can wash your jewelry in a bowl of lukewarm, sudsy water with a little bit of liquid detergent. Brush gently with a soft brush, rinse with warm water, and pat dry with a lint-free cloth.  
 
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