Gemorie knows that not all orders will be of 100% satisfactory. To give our customers the best shopping experience possible, we offer a Money Back Guarantee. Please feel free to send back unsatisfactory items for a full refund within 30-days of delivery. Our Money Back Guarantee ensures our customers can shop, stress-free, with the utmost confidence in our products.
We inspect all returned items upon arrival to confirm the reason for return. Once we verify the claim and process the return, the refund will be credited back to the customer in their original form, i.e. a refund for item(s) purchased with a credit card will only be credited to the same credit card. In the case that there is an unpaid balance, the refund will be applied to the unpaid balance first. Partial order returns will be refunded for the returned piece(s) only. Should the product be found to be not defective, shipping fees may apply for exchanges or a partial refund may be issued at Gemorie’s discretion. Refunds generally arrive within three weeks.
Please note that the customer will pay for the return shipping, unless a wrong or defective item was shipped. In those instances, Gemorie will also refund the return shipping.