Return Policy

You may return ordered items in new condition with original packaging within 30 days after receipt (with the exception of clearance gallery items, gift cards and customize fine jewelry and sized products).

All markdowns and clearance gallery merchandise is a FINAL SALE and it not eligible for a refund or an exchange.

To return your order follow the steps below:

1. Pack the item(s) to be returned in the original carton using the original packaging materials.

2. Please email for a RMA form or complete your RMA here:

Following instruction, send it back for approval to return the merchandise. Include the number of returned articles and the reason for return, with the reasons stated on the RMA. 

3. Customer must pay for return shipping to GEMORIE.
Take the parcel, together with the original, filled-in return form to the nearest post office and send it by standard mail. Please keep a copy of your postal transaction slip for your reference.

Send return to:


13855 City Center Dr # 3005, Chino Hills, CA 91709

Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.

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