You may return ordered items up to 30 days after their receipt (with the exception of Gift Cards and customized or sized products). Return your order as follows:
1. Pack the item(s) to be returned in the original carton using the original packaging materials.
2. Please email firstname.lastname@example.org for a RMA form. Send it back for approval to return the merchandise. Include the number of returned articles and the reason for return, with the reasons stated on the RMA.
3. Customer must pay for return shipping to GEMORIE.
Take the parcel, together with the original, filled-in return form to the nearest post office and send it by standard mail. Please keep a copy of your postal transaction slip for your reference.
Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.